Orders are shipped from our fulfillment centeres on Monday, Wednesday and Friday, with orders that come in before noon CET generally shipping the same day. Customers will be notified by email at the time of shipping. From that moment, customers in the UK get their orders within days. Given the current situation with Brexit, European customers may experience some extra delays, so expect deliveries to take anywhere between one and three weeks. Orders to US customers are shipped from inside the US, so most packages will get there within one to two weeks, depending on the USPS (which has been a bit unpredictable lately). Orders to all other worldwide destinations will take between two and three weeks to arrive.
Customs, duties, and Brexit
Please also be aware that for customs, security and legal reasons, we are required to attach a shipping manifest to all orders larger than 2 kilos. In many countries, books and magazines are not subject to import tax, but depending on where you live, you may have to pay extra fees or duties above the cost of your actual order.
UPDATE: The current situation with Brexit means that some EU customers may be required to pay customs on their order at the time of delivery (since we ship from inside the UK). We have also introduced an extra shipping option - for an additional fee, your order will be sent as a tracked package, with all potential customs fees already covered. EU customers may prefer to choose this option on larger orders in particular, since our experience is that smaller orders of 1-2 magazines (generally) aren't subject to any scrutiny.
Subscriptions always start with the first upcoming issue. Once a new subscription has been processed, the subscriber will be notified by mail or email with an indication of the timeframe for this first issue.
New issues are shipped immediately upon receipt of stock from the printer. All subscribers will be notified by email at this time. Subscription copies should arrive within 10-15 days of that moment within Europe and within about three weeks in the rest of the world.
Note: If your delivery address changes after you purchase a subscription, please let us know. For more on change of address, see here.
We use a variety of shipping companies to get the best shipping rates as well as reliability and shipping speed. Most small orders are shipped via untracked post. Above a certain threshold that differs depending on where you are in the world, We ship via a variety of couriers including DHL, USPS, and DPD.
We realize that shipping costs for products in the store may sometimes seem unreasonably high, especially for our overseas customers. This is due to the realities of international shipping, which very quickly becomes quite costly for large, heavy orders. We are constantly searching for the best shipping rates we can and will pass these straight on to you, but even so, prices are likely to remain high for large orders.
For the most accurate information on shipping to your location, please use the shipping cost calculator in the shopping cart. It automatically shows the correct postage costs for your country and items in the cart at that time.
Some products and orders qualify for free shipping worldwide. This applies in these cases
- Digital products, obviously, as well as gift cards.
- All subscriptions. The price you pay depends entirely on the selected subscription length and any additional options.
- All orders with a total value of €200 or more.