alertPlease note that the ongoing public health situation will have an effect on shipping and fulfilment for some products ordered from our webshop. Please visit our shipping page for the latest, detailed information. (Last updated July 22nd, 2020)

Shipping

Covid-19 shipping delays (last updated July 22nd, 2020)

Here at Karwansaray, we take pride in providing the best service possible. That means fulfilling and shipping out all orders placed in our webshop quickly and efficiently, while striving to keep shipping costs reasonable for our customers.

Unfortunately, the ongoing Covid-19 pandemic is causing major disruptions to worldwide supply chains and delivery services, which, inevitably, has an impact on the service we can currently offer. Below are listed specific, known issues that may impact the status of your order. However, the situation is fluid and constantly changing, and we are not able to provide accurate information on how the outbreak affects every country in the world. However, we will do our best to keep you updated with what information we have, when we have it:

  • Currently, there are no known shipping delays - we are able to dispatch both subscription copies and all types of orders to all international destinations. Please be aware that we still do not have control over the situation in individual locations, so while we can SEND packages everywhere, we cannot guarantee there will be no delivery delays related to the current state of local postal services. It is therefore wise to anticipate some amount of delay in receiving your orders. We do appreciate if you can wait slightly longer before contacting customer service.
  • Between March and June, we were unable to ship most international webshop orders outside of Europe, due to the vast decrease in airmail service. We have been working to clear this backlog and make sure that all delayed orders get to their proper destination. If you are still missing an old order, please contact us so that we can check on the status of your shipment.
  • As a result of the situation, we have also now opened a fulfilment centre in the United States. This should allow us to ship orders to most American customers faster and at a better price. There are always some hiccups with getting something like this set up at short notice, so if you are a US customer waiting on an order, please bear with us - it may take slightly longer until all the bugs are worked out of the system.

These are uncertain times, so more than anything, your patience and understanding in this matter is much appreciated. Stay safe, stay well, and do not hesitate to contact us if you have any questions or concerns.

Shipping Speed

Orders are shipped from our fulfillment center on Monday, Wednesday and Friday, with orders that come in before noon CET generally shipping the same day. Customers will be notified by email at the time of shipping. From that moment, customers in the UK get their orders within days. In Europe your order will arrive within a week or two and some two to three weeks in the rest of the world.

Subscriptions

Subscriptions always start with the first upcoming issue. Once a new subscription has been processed, the subscriber will be notified by mail or email with an indication of the timeframe for this first issue.

New issues are shipped immediately upon receipt of stock from the printer. All subscribers will be notified by email at this time. Subscription copies should arrive within 10-15 days of that moment within Europe and within about three weeks in the rest of the world.

Note: If your delivery address changes after you purchase a subscription, please let us know. For more on change of address, see here.

Shipping Companies

We use a variety of shipping companies to get the best shipping rates as well as reliability and shipping speed. Most small orders are shipped via untracked post. Above a certain threshold that differs depending on where you are in the world, We ship via a variety of couriers including DHL and DPD.

Shipping Rates

We realize that shipping costs for products in the store may sometimes seem unreasonably high, especially for our overseas customers. This is due to the realities of international shipping, which very quickly becomes quite costly for large, heavy orders. We are constantly searching for the best shipping rates we can and will pass these straight on to you, but even so, prices are likely to remain high for large orders. Please also be aware that for customs, security and legal reasons, we are required to attach a shipping manifest to all orders larger than 2 kilos. In many countries, books and magazines are not subject to import tax, but depending on where you live, you may have to pay extra fees or duties above the cost of your actual order.

For the most accurate information on shipping to your location, please use the shipping cost calculator in the shopping cart. It automatically shows the correct postage costs for your country and items in the cart at that time.

Free Shipping

Some products and orders qualify for free shipping worldwide. This applies in these cases

  • Digital products, obviously, as well as gift cards.
  • All subscriptions. The price you pay depends entirely on the selected subscription length and any additional options.
  • All orders with a total value of €75 or more.
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